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Refund & Cancellation Policy

1. Free trial

New accounts created through our inquiry form include a free trial period (currently 7 days) with no charge. You may explore your project dashboard during this time at no cost.

2. Project payments (one-time development work)

• Project payments (e.g. deposits, milestone payments, final payments) are collected as agreed during your consultation or quote.
• Deposits paid to begin work are non-refundable once work has started, as they cover time and resources already committed. If you cancel before any work has begun, the deposit is refunded in full.
• Once development work has started, payments already made for completed work are non-refundable, but we will discuss a fair partial refund for any milestone not yet delivered, at our discretion.
• If we are unable to deliver the agreed project, you are entitled to a full refund of amounts paid for undelivered work.

3. Subscription plans

• Subscription plans (Starter/Growth/Premium) are billed for the cycle you select (monthly, quarterly, half-yearly, or yearly).
• You may cancel your subscription at any time; cancellation stops future renewals but we do not provide prorated refunds for the remaining days of an already-paid cycle, unless required by law.
• If a payment is confirmed in error, contact us within 7 days for a correction or refund.

4. Consultation bookings

Consultation fees (₹499 online / ₹999 offline) confirm your booking. If you need to reschedule or cancel, contact us at least 24 hours in advance for a full refund or free rescheduling. No-shows without notice are non-refundable.

5. Referral program credits

Referral credits are a discretionary loyalty reward, not a purchased product, and are therefore not subject to this refund policy. Credits may be withheld, adjusted, or reversed by ScaleDoctor in cases of suspected fraud or abuse, as described in our Referral Program Terms. Redemption requests (cash or coupon) are processed manually and are not guaranteed to be approved.

6. How to request a refund

To request a refund or dispute a charge, contact us at admin@scaledoctor.in with your file number / account email and a description of the issue. We aim to respond within 2 business days.

7. Payment method note

Payments are currently made via direct UPI transfer and confirmed manually by our team — we do not use an automated payment gateway at this time. This means refunds, where approved, are processed manually back to your original payment method and may take a few business days.